Provision a Polycom VVX series

To provision a Polycom phone that is newly purchased or has been reset, you will need to point the phone to Verve’s provisioning server.

You will also need to have your IP Address temporarily whitelisted if the phone has not been provisioned to Verve before. After completing the process below, contact Verve Support to have your IP Address whitelisted.

For a new phone, Verve will also need to add a new User Extension for you.

1. Press the Home Button on the phone to reach the Menu screen
2. Using the circular arrow pad, press right until you reach “Settings”, press the center button of the circular pad to select
3. In Settings, scroll to and select “Advanced…”.
   1. Enter the password 456 or 789 depending on the current firmware of the phone.
4. Select “Administration Settings…” > “Network Configuration…” > “Provisioning Server…”
5. Select DHCP Menu then Boot Server
   1. Select Static from the list, then select Back
6. Scroll to Server Type and edit, select HTTP
7. Scroll to Server Address and edit
   1. Use the number keys to enter ndp.mynlv.com/cfg
   2. Use the * key for the dots (.) and # for the slash (/)

1. Press the “Back” key until you reach the exit Option. From here Choose “Save & Reboot”. This will cause the phone to restart

Your phone is now provisioned to contact Verve’s server for its configuration. If your IP Address has been whitelisted, the phone will download its configuration.

This guide is for the current VVX line of phones. If you have the older SoundPoint series, see Provision a Polycom Soundpoint phone