Call monitoring

Summary

Call monitoring allows you to listen to (“monitor”) both sides of an ongoing call, but the callers cannot hear you.

Instructions for monitoring a call

1. Click on ‘Manage Organization’ in the top right hand corner (you must have Office Manager permissions).

2. In the ‘Home’ tab ‘Active Calls’ section, find the call you want to monitor.
3. Hover over the active call you want to monitor and click the ‘Listen In’ button that appears to the right.

4. Your phone (the user you’re logged in with) will receive a call. Once it rings, pick up the handset. You can now hear both sides of the monitored call, but they can’t hear you.
6. You will see an ‘Audio Monitoring’ popup in the portal.