The “Call Center Agent” permission level has the ability to receive calls to a call center queue, log in and log out, and collect call center statistics.
If you would like your user permission level changed, contact our support at 858-836-0700 option 1 or support@vervecloud.com.
Bookmark this link for easy access to the Verve Voice Portal:
https://nms.mynlv.com/portal
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