Suggested SOHO router settings

Summary

In some cases a user might have a phone at home or in an office where Verve does not provide the internet service. In these cases, we have some suggested router settings that will help limit potential issues. Since Verve doesn’t manage the equipment, we recommend adhering to these settings.

Suggested settings

1. Set the phone behind a firewall that is not subjected to internal broadcasts or various wifi device traffic.

You may also apply these suggested setting into your router:

1. Open ports 5060 on UDP & TCP and also ports 16384 through 32767 UDP
2. Enable Persistant NAT if available, or…
3. Increase NAT/UDP timeout to 60 seconds or higher
4. Disable SPI (Stateful Packet Inspection)
5. Disable SIP ALG

Contact your IT provider if you need help applying any of these settings. If they are unavailable to help, please contact our Support team at 858-836-0700 option 1 or email us at support@nextlevelinternet.com. While we do not manage these devices we might be able to help with enabling these settings.