Summary

Call recording must be set up for an extension (user) in order to pull up recording.

Instructions

1. Click on ‘Manage Organization’ in the top right hand corner.

2. Click on ‘Call History’ icon.

3. Select (hover over) the call you want to pull call recording from. Click ‘Download’.

4. Once the call finishes downloading, you have the option to ‘open with’ or ‘download’ the file. If you want to save for later, choose ‘download’. For now, choose ‘open with’, and click ‘Ok’. The recording should now play on your screen.