Verve Voice offers call center functionality in order to meet growing industry needs and standards for multiple-agent call environments. This tutorial will walk you through the basics of how Verve Voice call centers work, as well as how they can be managed to optimize your call center’s efficiency.
The “Call Center Supervisor” permission level has the ability to make changes throughout all of your call centers, whereas a “Basic User” or “Call Center Agent” permission level only lets you edit your individual user settings.
If you do not see the management tabs like “Call Center” and “Users” then you may be in your personal view. Click the “Manage Organization” at the top of the page to enter management view.
If you would like your user permission level changed, contact our support at 858-836-0700 option 1 or support@vervecloud.com.
Bookmark this link for easy access to the Verve Voice Portal:
https://nms.mynlv.com/portal
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