Provision a Linksys/Cisco phone

Summary

“Provisioning” means verifying and/or applying the correct server settings on your phone device. We verify these settings when the phone encounters any situations such as the phone going offline, it can’t make an incoming/outgoing call, or setting up a new phone. These steps below will guide you through this process. Feel free to contact Verve support at any point for assistance.

How do I verify the Model Type of my phone?

• Pick up your phone and look at the back. There should be a sticker with the Model Type and number similar to these pictures below:

Provisioning instructions for Cisco SPA525G Series phones

1. Press the Menu button (Little paper icon with folded edge)
2. Arrow down to the Device Administration option (option 8) and press the select soft key.
3. Arrow down to the Profile Rule option (option 6) and press the select soft key.
4. For the profile rule, you will have to type: http://ndp.mynlv.com/cfg/spa$MA.cfg
5. Once you fully type out the URL hit the Resync button. Once the resync succeeds, the phone will reboot on its own again. Please do not unplug anything while the reboot is happening.
6. After the reboot finishes, everything should be back to normal.

*To get the colon(:), money sign($) and forward slash(/) key, hit 1.
To get the period (.), hit the star button.

Provisioning instructions for Cisco 504G Series phones

1. Press the Menu button (Little paper icon with folded edge)
2. Scroll down to Profile Rule (Option 18) and press enter [Note: this option might be a different number depending on the version]
3. Enter the following profile rule in the field provided: http://ndp.mynlv.com/cfg/spa$MA.cfg
4. Hit the resync softkey