Provisioning & factory resetting your phone

Summary

When first adding a VoIP phone to the Verve Voice system or at times when the phone may encounter errors that can’t easily be fixed, you will need to wipe off all previous settings, return the phone to its “from the factory” state, and point it back to our resources. This can take five to ten minutes but it will usually solve phone registration issues that otherwise can’t be fixed from reboots and other menu changes. Follow these steps and feel free to contact Verve support at any point for assistance.

Factory reset instructions for a Polycom phone

These instructions will cover how to bring ANY Polycom phone back to default factory settings.

Press Menu → 3 (Settings) → 2 (Advanced)
Enter the password 456 (or 789 depending on your current Firmware version) and then press the Enter soft-key
Press 1 (Admin Settings) → 4 (Reset to Default) → 3 (Format File System)
Press the Yes soft-key

If the phone is stuck in a boot loop, you can factory reset by holding down the following keys during reboot:

• For Models 301, 501, 550, 600, 601, and 650: 4, 6, 8 and * dial pad keys
• For Models 320, 330, and 430, 560 and 7000: 1, 3, 5, and 7 dial pad keys
• For IP 4000, 5000 and 6000 models: hold down 6, 8 and * dial pad keys
• For VVX 300, 310, 400, and 410 Phones: 1, 3, and 5 dial pad keys.
  

Once you have factory reset your Polycom phone, you will need to Re-provision the phone. You can do so by following this link.

Factory reset instructions for a Linksys phone

1. Press the ‘Menu’ (page icon folded on the upper right corner) key to access the phone’s menu.
2. Scroll down to the Factory Reset option.
3. Press the select soft key.
4. Press the ‘ok’ soft key when you see this message: “All parameters will be reset to factory default values”.
5. You will see this message: Resetting to factory default, please wait.
6. Once the phone reboots, press the ‘Menu’ (page icon folded on the upper right corner) key to access the phone’s menu.
7. Scroll down to the Profile Rule option.
8. Press the select soft key button.
9. In the Profile Rule: field, enter http://ndp.mynlv.com/cfg/spa$MA.cfg using the keypad (similar to text messaging on a cell phone).

*
To insert the colon (“:”), slash (“/”), and dollar sign (“$”) use the 1 key.
To insert a period (“.”), use the * key.

10. Press the “resync” soft key.
11. You should see the following: Resync to http://ndp.mynlv.com/cfg/spa$MA.cfg. Phone may restart if succeed!
12. Press “ok” soft key.
13. The phone will now reboot and save its configuration changes. The phone will likely reboot twice during this process and can take about 5 to 10 minutes.
14. The phone should now be ready for use.