Polycom Desk Phone user guide

The first time you access voicemail on your phone, you may be prompted to record your name, greeting, and/or set up a PIN between 4 and 20 digits long.
Setting up your voice mail should take about two minutes. The system will prompt you with what to do next, so listen carefully.
If you wish to change your settings later, simply log in to your mailbox and follow the voice prompts.

From your phone: Press the Voice Mail button, enter your PIN and follow the prompts.
From another phone: Dial your phone number. When your Voice Mail answers, press the * key, enter your PIN and follow the prompts.

Either pick up the handset or hit the Speaker button on your phone to engage a line.
Digits may be dialed before engaging a line.
No prefix is necessary for local calls (Example: Do NOT dial 9 for an outside line)

Press the Hold soft-key to place a call on hold, press the Resume soft-key to retrieve the call.

To initiate a call transfer, press the Transfer key.
The other party will be placed on hold while you complete the transfer.
If you want to Blind Transfer without talking to the receiving party, press the Blind soft-key.
Dial the extension or phone number of the person you want to transfer the call to.
- For a Standard Assisted Transfer, you will speak to the receiving party once they answer. To complete the transfer, press Transfer or Send.
- To cancel the transfer press Cancel, and you will be reconnected to the original party.
- For Blind Transfer, the call will be immediately sent to the receiving party and your call will be ended.

Press Transfer then Blind, then enter “3” followed by the destination extension. Then press B Transfer to complete the transfer.
Example: to transfer to extension 1001’s voicemail, transfer the call directly to 31001.

Dial “7” followed by the destination extension. The recipient’s phone will play a tone and automatically answer via speakerphone.
Example: to intercom call extension 1001, dial 71001.
- Note: Receiving an intercom call is only available for compatible desk phones – soft phones do not support auto-answer.

During the call, press the Conference soft key.
Dial the person you wish to add to the call, then press Send.
When the person answers, press Conference again to set up the three-way call.

While you are engaged in a call, press the Park line-key (position within the screen area may vary).
The call has now been sent to that park key, which will be red on all phones.
You may retrieve the call by pressing the Park line-key on any phone.
The Park key will revert to green once its available for use.
This feature must be requested and activated by Verve Technical Support
Note: on black and white phones, the colors will be replaced by distinctive icons.

While you are not in a call, press the DND soft-key button on your phone screen to engage Do Not Disturb mode
- Once enabled, a DND icon will be on the top of your phone’s display
Press the DND soft-key again to disable Do Not Disturb.

Polycom Desk Phone Layout Reference

Speaker Phone – answer an incoming call on speaker, activate speaker phone, or hang up an active Speaker Phone call
Mute – Mute your outbound audio
Volume – Press + or – to adjust the volume of the ringer, handset, or speaker phone
Home – Display settings screen, or return to home screen
Navigation – Scroll and select options displayed, or view call history from the home screen – Left arrow for received calls -Down arrow for missed calls – Right arrow for placed calls
Message Indicator – Flashes red to indicate a new message
Missed Call Indicator – Displays missed calls
Soft-keys – Features displayed at bottom of phone screen, options displayed will change depending on how the phone is currently being used.
Hold – Press to Hold or Resume a call. If multiple calls are on hold use the Navigation key up and down arrows to select the desired call
Voicemail – press to access voicemail menu
Transfer – press to initiate a call transfer