Check in and out

Summary

The Call Center Agent can check in and check out of their queue.

Call Center Agent Check In

Login to your queue click the drop-down next to the red OFFLINE button and select one of the online options.

• Go Online – This option adds you to the queue until you sign out.
• Single-Call Mode – This option adds you to the queue until one call has been offered to you.

Call Center Agent Check Out

To log out of your queue and stop receiving calls click the drop-down next to the green ONLINE button and select on of the offline options.

• Go Offline – This option removes you from the queue.

The following options will take you offline however they will also track statistics on how long you spend doing these things.

• Lunch
• Break
• Meeting
• Other
• Web