The first time you access voicemail on your phone, you may be prompted to record your name, greeting, and/or set up a PIN between 4 and 20 digits long.
Setting up your voice mail should take about two minutes. The system will prompt you with what to do next, so listen carefully.
If you wish to change your settings later, simply log in to your mailbox and follow the voice prompts.
Check Voicemail
From your phone: Press the Voice Mail button, enter your PIN and follow the prompts.
From another phone: Dial your phone number. When your Voice Mail answers, press the * key, enter your PIN and follow the prompts.
Make a Call
Either pick up the handset or hit the Speaker button on your phone to engage a line.
Digits may be dialed before engaging a line.
No prefix is necessary for local calls (Example: Do NOT dial 9 for an outside line)
Hold
Press the Hold soft-key to place a call on hold, press the Resume soft-key to retrieve the call.
Transfer a Call
To initiate a call transfer, press the Transfer soft-key
The other party will be placed on hold while you complete the transfer
Dial the extension or phone number of the person you want to transfer the call to.
For a Standard Assisted Transfer, press Call. You will speak to the receiving party once they answer. To complete the transfer, press Transfer.
For Blind Transfer, press B Transfer. The call will be immediately sent to the receiving party and your call will be ended.
To cancel the transfer, press Cancel. You will be reconnected to the original party.
Transfer a Call to Voice Mail
Press Transfer then Blind, then enter “3” followed by the destination extension. Then press B Transfer to complete the transfer.
Example: to transfer to extension 1001’s voicemail, transfer the call directly to 31001.
Intercom Call
Dial “7” followed by the destination extension. The recipient’s phone will play a tone and automatically answer via speakerphone.
Example: to intercom call extension 1001, dial 71001.
Note: Receiving an intercom call is only available for compatible desk phones – soft phones do not support auto-answer.
Conference call
During the call, press the Conference soft key.
Dial the person you wish to add to the call, then press Send.
When the person answers, press Conference again to set up the three-way call.
Park a Call – Call Parking places a call on hold on a shared Call Park “Line”
While you are engaged in a call, press the Park line-key (position within the screen area may vary).
The call has now been sent to that park key, which will be red on all phones.
You may retrieve the call by pressing the Park line-key on any phone.
The Park key will revert to green once its available for use.
This feature must be requested and activated by Verve Technical Support
Note: on black and white phones, the colors will be replaced by distinctive icons.
Do Not Disturb
While you are not in a call, press the DND soft-key button on your phone screen to engage Do Not Disturb mode
Once enabled, a DND icon will be on the top of your phone’s display
Press the DND soft-key again to disable Do Not Disturb.
Post your comment on this topic.