This guide is for the older Polycom Soundpoint models such as the IP 330 or IP 450.
For current models see Provision a Polycom VVX series
To provision a Polycom phone that is newly purchased or has been reset, you will need to point the phone to Verve’s provisioning server.
You will also need to have your IP Address temporarily whitelisted if the phone has not been provisioned to Verve before. After completing the process below, contact Verve Support to have your IP Address whitelisted.
For a new phone, Verve will also need to add a new User Extension for you.
How do I verify the Model Type of my phone?
Pick up your phone and look at the back. There should be a sticker with the Model Type and number similar to these pictures below:
Provisioning settings for a Polycom 330
1. Press Menu → 3 (Settings) → 2 (Advanced)
2. Enter the password 456 and then press the Enter soft-key (If the password 456 does not work, use 789)
3. Press 1 (Administration Settings) → 1 (Network Configuration)
4. Press the down arrow until you see Server Menu. Press the Check Mark physical button.
5. If the server type is already set to HTTP, go to step 9. If not:
6. Press the Edit soft-key
7. Using the up and down arrows, change the selection to HTTP.
8. Press the *OK *soft-key.
9. Press the down arrow until you see Server Address
10. Press the Check Mark button to edit the address
11. Before entering the Server Address, ensure that URL is selected as seen in the image below. If not, press the # key until it is set to URL.
12. Using the keypad (similar to text messaging on a cell phone), enter ndp.mynlv.com/cfg
12. Press the Ok soft-key.
13. Press the Left Arrow key until you get to the Save Config?, then press the Yes soft-key
14. Press the Left Arrow key once and then scroll down to Restart Phone (3).
15. The phone will now reboot and should come up with its configuration.
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